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FAQ

I live outside of Hong Kong, does the Sampson store ship to my country?
Yes, we ship to the countries which are covered by Hongkong Post if you have successfully paid. At the moment, our customers come from Hong Kong, Mainland China, Taiwan, Japan, Korea, most of the Asia Pacific countries, U.S.A., Canada, Australia, New Zealand, U.K., Spain and most of the European countries.

What is the shipping charge?
The shipping charge depends on your delivery country. You can refer to the following table for the general shipping charges. If you want the exact charge, you can put your interested items into the shopping cart and check out. You can choose your delivery country in the step 3 (Shipping info.) and appropriate shipping methods will be displayed in the step 4 (Payment info.).

	Standard/Air Mail	Registered Mail	Express
Hong Kong	HK$0	HK$16	HK$16 *
China/Macau	-	HK$23	HK$110
Asia Pacific	-	HK$34	HK$90
Europe/U.S.A.	HK$16	HK$36	HK$110

Please note that shipping charge is in flat rate. In other words, shipping charge will remain the same no matter how many items you purchase.
* Free local courier is provided for Hong Kong if your purchase is HK$120 or more.

How will you package the goods that I purchase from you?
All products that you purchase from us will be wrapped by a bubble sheet to protect them from damage during delivery.

Afterward, it depends on your packaging instruction, we will pack your goods in ordinary packing or gift wrapping.

What is the dimension of the parcel after packing?
We provide carton or envelope packing. Carton package can protect goods very well. However, the dimension of carton is larger and it may not fit in your mail box. In addition, we have several dimensions for quantities you purchased as follows:

	Size XL: 20cm(W) x 20cm(D) x 16cm(H) / 8"(W) x 8"(D) x 6"(H) Fit for about 6-12 packs of 12 pieces item
	Size L: 20cm(W) x 16cm(D) x 10cm(H) / 8"(W) x 6"(D) x 4"(H) Fit for about 3-5 packs of 12 pieces item
	Size M: 18cm(W) x 9cm(D) x 10cm(H) / 7"(W) x 4"(D) x 3.5"(H) Fit for about 1-2 packs of 12 pieces item
	Size S: 18cm(W) x 9cm(D) x 6cm(H) / 7"(W) x 4"(D) x 2.5"(H) Fit for about 1 pack of 12 pieces item
	Envelope: 24cm(W) x 11cm(D) x 3.5cm(H max) / 9.5"(W) x 4.5"(D) x 1.5"(H max) Fit for maximum 12 pieces

For most of our Japanese items, numbers such as 1000 and 2000 are printed on the package. What does it mean? It means strength?
The numbers are the retail price in Japanese Yen. For example, 500 means 500 Japanese Yen and 3000 means 3000 Japanese Yen.

I am in overseas. How will you declare the items for custom?
We declare the items as "Latex".

Is there any sales tax?
No. We do our business primary in Hong Kong and there is no sales tax in Hong Kong, so even you buy our goods from USA, you don't have to pay for sales tax.

Can I buy more than one item in one order?
Yes. We will ship all items in one batch and charge the shipping fee as stated in the delivery method of your choice.