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SALES & REFUNDS POLICY
of the Sampson store {SampsonStore.com}

If you purchase from our online store, you can make the purchase 24 hours a day, 7 days a week. At the time of checkout, we will obtain an authorization from the credit card you provide (if you use a credit card in payment). Once credit card authorization is received, we will proceed the shipment. If credit card authorization is not received, your checkout will be cancelled.

If you would like to purchase the Sampson store products by telephone, our sales representatives is able to assist you. Please call to us by calling (852) 3165-8845 in our business hour (Mon-Fri, 10am - 7pm; Sat 10am - 1pm, HKT/GMT+8 excluding Hong Kong public holiday).

Return & Refund Policy

In order to provide full customer satisfaction and ensure you enjoy shopping at the Sampson store, we have a complete sales and refund policy to protect your purchase. If you found the package delivered to you is damaged, we will be happy to give you an exchange. Please send back the damaged product together with a copy of your order confirmation notice to Unit D, 3/F, V Ga Building, 532 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong. Subjected to the product's availability, we may give you another product at the same price or if the product will not be available in 4 weeks, you can request for a sales refund. In this case, a full refund will be credited to your credit card account and no processing charge will be imposed.

Please note that the Sampson does not permit the return of used or damaged by mis-handle product.
* The Sampson store management reserves the right to the explanation and decision of refund policy at the Sampson store at any time.

Defective Items

If you discover what you believe is a product defect during shipping, please contact Sampson Customer Services at (852) 3165-8845. Such a defect, if any, is covered under the terms of your product's purchase. In this case, our customer service representative will arrange a product replacement, or any goods that has equivalent price.

Proof of Purchase

The Sampson store will send you a confirmation of your order when your payment is confirmed. You should print out the confirmation as a proof of purchase. Also, if you have included a valid email address with your order, we will also send you an receipt when your order is shipped.

Payment Methods

Credit Card
You may pay by credit card no matter which ordering method you use (Internet or phone). At the time your order is placed, the Sampson store obtain a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.
The Sampson store accepts Visa and MasterCard

PayPal
Sampson store accepts PayPal for payment. Our PayPal account is info[at]sampson.com.hk

Bank deposit (only available for Hong Kong customers)
For bank deposit, you can use ATM or online banking to transfer order payment to our bank account. Please fax the pay-in slip together with your order bill number to +852 2329-0343 or email to payment[at]sampsonstore.com.
Account name: SampsonStore.com Ltd
Bank account: HSBC 015-525975-001

Shipping Options


The Sampson store provides 4 convenient shipping options to ship our products to Hong Kong customers.

Hong Kong Local packet
This option is available for all orders without additional charge. Products shipped via local mail packet are normally delivered two to five business days after shipment.

Hong Kong Local Registration packet
This option is available for all orders with additional charge HK$ 15. Product shipped via local registration packet are normally delivered two to five business days after shipment.

Pickup
This option is available for all orders. Order can be picked up from our showroom at Unit D, 3/F, V Ga Building, 532 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong (MTR Lai Chi Kok station, B1 exit).

Courier
Order confirmed before 09:00 AM (HKT) will receive the goods in the same working day (Exception on public holidays, when the Black Rainstorm Warning is issued, or when Tropical Cyclone Warning Signal No. 8 or above is hoisted).


Also we provides three convenient shipping options to ship our products to customers outside Hong Kong.

Air packet
This option is available for all orders with additional delivery charge. Products shipped via air mail packet are normally delivered in three to fourteen business days after shipment.

Air Registration packet
This option is available for all orders with additional delivery charge. Product shipped via air registration packet are normally delivered in three to fourteen business days after shipment.

Speed Post (EMS)
This option is available for all orders with additional delivery charge. Product shipped via air registration packet are normally delivered in two to three business days after shipment.

Shipping Details

The estimated shipment date of your order is based on product availability, payment processing time, and warehouse processing time. It does not include delivery time. Payment process will not begin until we receive all the necessary information and the full payment (or the full authorization in the case of credit card).

Payment process for orders placed during weekend or holiday will not begin until the next business day.

Business days are from Monday to Friday, excluding Hong Kong public holiday.

Please check the Product Availability section below for more information regarding order processing and product availability times.

Note: The Sampson Store have no liability for the product damage and loss caused in shipping.

Customs and Tax

When ordering from the Sampson store, you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. The Sampson Store has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.

If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to the Sampson store, you will be responsible for the return shipping charges. If the package is kept or confiscated by custom, the Sampson store will not be responsible for any lost, including but not limited to the postage and the item cost.

Prices

The Sampson store endeavors to offer you competitive prices on all our products. Your total order price will include the price of the product (on the day of shipping) plus any applicable packaging and shipping charges. The Sampson store reserves the right to change prices for products displayed at the Sampson Store at any time.

Product Availability

The Sampson store makes every effort to ship your product according to the estimated arrival date provided at checkout. The estimated arrival date does not including weekend and Hong Kong public holidays.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, the Sampson store will contact you via email and provide a revised shipping estimate.

We encourage you to visit "Order Tracking" page to view the status of your order.

For popular products, the Sampson store may impose limit on the amount you can purchase. Information of purchase limit will be posted on the Sampson store website and is subject to change.

The Sampson store endeavors to stay at the forefront of technological advancement. For this reason, the Sampson store reserves the right to discontinue products without notice.

Other Terms and Conditions

  • The Sampson store is not responsible for typographic errors.
  • The Sampson store reserves the right to change the terms and conditions of sale at the Sampson store at any time.
  • All sales at the Sampson store are governed by Hong Kong Basic Law, without giving effect to its conflict of law provisions.
  • No Sampson store employee or agent has the authority to vary any of the Sampson store's policies or the terms and conditions governing any sale.

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