SALES & REFUNDS POLICY
of the Sampson Store {SampsonStore.com}

In order to provide the best service and ensure your satisfaction while shopping at Sampson Store, we have created sales and refund policies to protect your online shopping rights. When you shop at Sampson Store, the following terms apply. Important information can also be found below, therefore please read carefully. If you have any questions, please click the following link contact us to contact our customer service representative by phone / WhatsApp / email.

In order to provide the best service and hope that customers feel comfortable and happy when shopping at Sampson Store, we have formulated a series of sales and refund policies to protect your online shopping rights.

When you shop at Sampson Store, the following terms apply, you can also find useful information in the following terms, please read them in detail.

Return & Refund Policy

To ensure product quality, Sampson Store will not reuse or resell any products that have been shipped. If a refund request is made for any reason, the company will verify the request in accordance with internal policies. If the refund conditions are met, the payment will be returned to the member's account in the form of Sampson Cash to be used in your next purchase. If you are not a member and/or want a direct refund, we can also return the amount through your original payment method (except for bank transfer, FPS, and PayMe, which will be refunded by electronic cheque). Yet please note that this will require a longer processing time (about 4-6 weeks).

Depending on the reason of return, you may receive a full refund or a refund deducting the shipping and processing fees. If the product is returned due to damaged product, the relevant fees can be waived; if the return is due to other reasons accepted by our company, the customer will have to bear the relevant fees.

If the customer incorrectly enters the delivery address and has already paid, please contact our customer service representative immediately. We can help you to update the information, but if the product has been sent, please refer to "Arrangements for Undeliverable Order".

Please note: Sampson Store does not accept return or refund requests for used products or product damage caused by human negligence.
* Sampson Store reserves the right of final interpretation and decision on refund arrangements.

Arrangements for Undeliverable Order

If the order is undeliverable to your address and is returned to the warehouse for different reasons (such as overdue pickup or incorrect address), please contact us to arrange second delivery. Yet the customer needs to bear the shipping costs for re-shipping; or pick up the order at our store. You may also consider creating a new order, we will ship the old order together with the new order.

If we receive the returned order and are unable to contact the customer, the order will be cancelled after 30 days. We will deduct the original shipping cost and an order processing fee of HK$ 12 / CNY 12 / EUR 1.5 / USD 1.5 then credit the amount into your member account with Sampson Cash for your next purchase. If you are not a member and/or want a direct refund, we can also return the amount through your original payment method (except for bank transfer, FPS, PayMe, which will be refunded by electronic cheque). Please note that this will require a longer processing time (about 4-6 weeks).
* Sampson Store reserves the right of final interpretation and decision on refund arrangements.

Damaged Products

If you find that the product has been damaged during shipping, please contact our customer service representative immediately. When it is confirmed to be caused by shipping, we are happy to replace the product for you.

Depending on the inventory, we may replace the damaged product with another product of the same value. If the product cannot be replenished within 4 weeks, customers may request a refund, and we will refund the relevant amount in Sampson Cash within one working day to your member account for your next purchase. If you are not a member and/or want a direct refund, we can also return the amount through your original payment method (except for bank transfer, FPS, PayMe, which will be refunded by electronic cheque), and no additional fees will be charged. Please note that this will require a longer processing time (about 4-6 weeks).

If you encounter the above problems, please fill in the product return form or print out product return form to fill in, and submit it by post, fax, or email for record.

Proof of Purchase

We will send the provisional order receipt / order confirmation by email after you have created the order / completed the payment. Please save the email as proof until the product is received. In addition, a POS receipt will be attached when the product is delivered. If the customer requests a return, the customer should show the proof of purchase, so please keep and save it properly.

Payment Methods

Payment Method	Currency	Payment Account	Minimum Payment Amount
Credit Card (Visa / Master / AE)	Any	N/A	HKD 1
Apple Pay	Any	N/A	HKD 1
Google Pay/Microsoft Pay	Any	N/A	HKD 1
PayMe	HKD	N/A	HKD 1
Octopus	HKD	N/A	HKD 1
Alipay/Alipay HK	HKD	N/A	HKD 1
WeChat Pay	HKD	N/A	HKD 1
FPS (by QR Code)	HKD	N/A	HKD 1
Cash Deposit / ATM	HKD	Account name: SampsonStore.com Ltd Bank account: HSBC 015-525975-001 FPS: +852 9560-0945	HKD 1
PayPal	HKD / USD / EUR	payment@sampsonstore.com	HKD 150

 

Shipping Options

Delivery to designated address	Delivery charge	Enjoy free shipping upon purchase above a certain amount: (based on the net merchandise sales)	Leadtime (Order confirmed before 3:00pm)	Location	Order Tracking
Lalamove	HKD 100	HKD 799	Within 4 hours
SF Express	HKD 30	HKD 299	Within 1-2 working days (depends on district)		SF Express
Biz Area Express	HKD 30	HKD 299	Same day delivery (Order confirmed before 9:00am in working day) Within 1-2 working days		SF Express
HK Local Smart Post	HKD 15	HKD 199	Within 2-3 working days		Hongkong Post
HK Local Ordinary Post (for order HKD199 or below)	Free-of-charge	Free-of-charge	Within 2-3 working days
Pick-up service	Delivery charge	Enjoy free shipping upon purchase above a certain amount: (based on the net merchandise sales)	Leadtime (Order confirmed before 3:00pm)	Service Location	Order Tracking
SF Store / EF Locker	HKD 30	HKD 299	Within 2-3 working days	SF Store Location EF Locker Location	SF Express EF Locker
Kerry Locker, MTR Shops, 7-Eleven, Circle K	HKD 20	HKD 199	Within 3-4 working days (Order confirmed before 11:30 on Mon-Fri ; 08:30am on Sat)	Alfred Locker Location	Kerry Express
HK Post Office collection	HKD 10	HKD 149	Within 2-3 working days	Hongkong Post	Hongkong Post
Pick up at Sampson Store	Free-of-charge	Free-of-charge	Anytime within office hours	Sampson Store
Overseas Parcel	Delivery charge	Enjoy free shipping upon purchase above a certain amount: (based on the net merchandise sales)	Leadtime (Order confirmed before 3:00pm)	Location	Order Tracking
Overseas Registered Mail	HKD 25 up	USD 80 (for US & Canda)	Within 7-17 working days (Depends on custom clearance process)		Hongkong Post
Overseas Speed Post (EMS)	HKD 120 up	N/A	Within 2-5 working days (Depends on custom clearance process)		Hongkong Post

 

Delivery Time and Risks

The expected arrival date will vary depending on the delivery method or the inventory of the pick-up point. The daily cut-off time is 3pm on Monday to Friday and 12pm on Saturday (For Alfred Locker is 11.30am on Monday to Friday and 8.30am on Saturday. For Kerry Locker, MTR Shops, 7-Eleven, Circle K is 11am on Monday to Friday and 10am on Saturday). Orders after this time will be shipped on the next working day. Customers can also use "Track Order" to check the latest delivery status of your order after payment.

In addition, Sampson Store will not be responsible for the risks of product loss if you have chosen "Logistics providers that do not provide waybill tracking” as your delivery method.

Customs and Taxes

When ordering from Sampson Store, you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the products. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Sampson Store has no control over these charges and does not bear legal responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information. If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to Sampson Store, you will be responsible for the return shipping charges. If the package is kept or confiscated by customs, Sampson Store will not be responsible for any lost, including but not limited to the postage and the products cost.

Pricing

Sampson Store is committed to providing customers with the best quality and reasonably priced products, while providing discounts and offers from time to time. The price on your order includes the cost of the product, the required packaging and delivery costs and all discounts.
*Sampson Store reserves the right to modify products, packaging and delivery costs and any discounts at any time.

Product Availability

Sampson Store has been providing different of high-quality products for customers. We also try to stabilize the supply of various products. When some popular products are out of stock, please feel free to contact our customer service representative for the fastest restocking time. We may also limit the number of products a customer can buy. These restrictions will be displayed on the product information.
*Sampson Store reserves the right to change these restrictions and suspend the supply of any product at any time.